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Furniture donation FAQs
Timing, access, what we accept and where your donation goes.
FAQs
The questions we get most
Still unsure? Our team answers phone and WhatsApp daily from 8 AM to 9 PM.
Is furniture donation pickup really free?
Yes. If the items are clean, safe and usable, collection is free across Dubai, and on scheduled runs to Sharjah, Ajman and Abu Dhabi.
What furniture can I donate?
Sofas, beds, wardrobes, dining sets, majlis seating, office furniture, kids’ furniture and working appliances. Send a photo if unsure.
What can you not accept?
Broken, stained, wet or pest-affected items, damaged mattresses and appliances that do not work.
Where does my donation go?
Every usable item gets a second life. Some pieces go directly to families who need them, others are resold at low prices and part of the proceeds goes towards helping people in need. Nothing usable is sent to landfill.
More questions
Booking, access and pickup day
How quickly can you collect?
Often the same day in Dubai for requests confirmed before 2 PM. Sharjah and Ajman are usually next day, Abu Dhabi on weekly runs.
Do I need to be home for the pickup?
Someone needs to give access. Many customers leave a key with the concierge or a neighbour.
Do you carry from high floors?
Yes. We carry from any floor and book the service lift with building management in advance.
Do you dismantle furniture?
Yes. Beds, wardrobes and desks are taken apart on site by our crew.
Do you disconnect appliances?
Yes for washers and dishwashers. Built-in appliances that need a technician should be disconnected before pickup.
Is there a minimum number of items?
No. A single piece is fine.
Will I be charged on the day?
No. Items we agreed to take by photo are collected free.
What if an item is not suitable on the day?
If an item is clearly damaged or not as shown in the photo, the crew may leave it. We will tell you why.
Can you collect from offices?
Yes. We collect office furniture after hours and coordinate with building management.
Can you collect after I leave the UAE?
Yes, if someone can give the crew access.
Do you give a donation receipt?
We can send a simple list of collected items for your records on request.
How do I book?
Send photos on WhatsApp, call us, or use the booking form on the contact page.
Give it a second home
Ready to donate your furniture?
Send a photo of what you want to give. We reply with the next free pickup slot.