Last updated: October 2026
These terms apply when you book a donation pickup with Donate Furniture Dubai through our website, phone or WhatsApp.
1. Free pickup
Pickup is free for clean, safe and usable items that we have agreed to collect, usually after reviewing photos. We do not charge on the day for items agreed in advance.
2. Item condition
You confirm that the items are yours to give away and are described accurately. Our crew may decline items on the day if they are damaged, unsafe, unhygienic, pest-affected or materially different from the photos.
3. Items we do not accept
We do not accept hazardous materials, chemicals, paint, gas cylinders, batteries, medical waste, broken or unsafe furniture, stained or damaged mattresses, or appliances that do not work.
4. Access
You are responsible for providing access to the items and for any building permissions we request in advance. If the crew cannot access the items at the booked time, we will rebook with you.
5. Ownership and use of donations
Once collected, items become ours to pass on for reuse at our discretion. We cannot return items after collection.
6. Care of your property
Our crew takes reasonable care when dismantling and carrying items. Please remove personal belongings from drawers and cupboards before pickup.
7. Changes and cancellations
You can reschedule or cancel a pickup at any time by contacting us. We may reschedule due to traffic, weather or crew availability and will tell you as early as possible.
8. Liability
To the extent permitted by UAE law, we are not liable for indirect losses arising from a pickup.
9. Governing law
These terms are governed by the laws of the United Arab Emirates and the Emirate of Dubai.
10. Contact
donatefurnituredubai@gmail.com · +971 52 571 3525